Privacy policy

Xeymora ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and how we handle it.

Information we collect Contact details — name, email, phone number, shipping and billing address Order details — products purchased, subscription plan, order history Payment information — processed securely by our payment providers; we do not store full card numbers Account information — if you create an account, your login details and preferences Technical data — IP address, browser type, device information, and browsing behaviour on the Site (via cookies and analytics) Communications — messages you send us via email, forms, or social media
How we collect it We collect information directly from you when you browse the Site, create an account, place an order, subscribe to our newsletter, or contact us. We also collect data automatically through cookies and analytics tools.
How we use your information To process and fulfil your orders and subscriptions To communicate with you about your order, account, or support requests To send marketing communications, only where you have opted in (you can unsubscribe at any time) To improve the Site, our products, and your shopping experience To detect and prevent fraud, and to meet our legal obligations
Who we share it with We share personal information only where necessary, with: Our e-commerce platform provider (Shopify) and payment processors, to operate the Site and process payments Shipping and logistics partners, to deliver your order Email marketing and analytics providers, to communicate with you and understand Site performance Regulators or authorities, where required by law

We do not sell your personal information to third parties.

Overseas disclosure Some of our service providers (including Shopify) store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in line with the Australian Privacy Principles.
Cookies The Site uses cookies and similar technologies to remember your preferences, keep your cart working, and understand how visitors use the Site. You can control cookies through your browser settings, though some features of the Site may not work correctly if you disable them.
Data security We use reasonable technical and organisational measures to protect your personal information from misuse, loss, or unauthorised access. No online system is completely secure, but we take this seriously and review our practices regularly.
Data retention We keep personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (including tax and accounting obligations).
Your rights You have the right to ask what personal information we hold about you, to request corrections, and to request deletion of your information (subject to our legal obligations). To make a request, email support@xeymora.com.
Children's privacy The Site is not directed at, and we do not knowingly collect personal information from, individuals under 18.
Changes to this policy We may update this policy from time to time. Changes will be posted on this page with a new "Last updated" date.
Complaints If you believe we have mishandled your personal information, please contact us first at support@xeymora.com so we can resolve it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact Email support@xeymora.com with any privacy questions.