Shipping policy

SHIPPING & DELIVERY POLICY Last updated: 19 August 2026

1. Processing time Orders are processed within 1–2 business days of purchase. You'll receive a confirmation email once your order ships, with tracking details where available.

2. Discreet packaging Every order ships in a plain, unbranded outer box. Nothing on the outside of the package indicates its contents.

3. Domestic shipping (Australia) We offer free standard shipping on all Australian orders. Estimated delivery is 3–7 business days from dispatch, depending on your location.

4. International shipping We ship to a number of international destinations. Estimated delivery is 7–21 business days from dispatch, depending on the destination and customs processing. International orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer and are not included in the order total.

5. Order tracking Once your order ships, you'll receive a tracking link by email so you can follow its progress.

6. Delays While we aim to meet the estimated delivery windows above, delays can occasionally occur due to courier, customs, or other circumstances outside our control. We'll do our best to keep you updated if this happens.

7. Lost or damaged parcels If your order hasn't arrived within the expected window, or arrives damaged, contact us at support@xeymora.com with your order number and we'll investigate and make it right.

8. Contact Shipping questions? Email support@xeymora.com.