Refund policy

REFUND & CANCELLATION POLICY Last updated: 19 August 2026

We want you to feel confident in your Xeymora routine. Here's how refunds, returns, and subscription cancellations work.

30-day returns If you change your mind, you can return unopened, unused products in their original packaging within 30 days of delivery for a full refund of the product price. For hygiene and safety reasons, opened or used products can only be returned if they arrived faulty, damaged, or not as described.
Faulty, damaged, or incorrect items If your order arrives faulty, damaged, or different from what you ordered, contact us at support@xeymora.com within 30 days of delivery with your order number and photos of the issue. We'll arrange a replacement, refund, or repair, in line with your rights under the Australian Consumer Law.
How to request a return Email support@xeymora.com with your order number and reason for return We'll confirm your eligibility and send you return instructions and the returns address Post the item back to us; once received and inspected, we'll process your refund

Return shipping costs are the customer's responsibility for change-of-mind returns, unless the item is faulty, damaged, or incorrect.

Refund method & timing Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item.
Non-returnable items For hygiene reasons, the derma roller cannot be returned once opened, unless faulty. Items marked final sale or purchased on promotional discount may not be eligible for change-of-mind returns.
Subscription cancellations You can pause, skip a delivery, or cancel your subscription at any time from your account portal, or by emailing support@xeymora.com before your next billing date. Cancelling stops all future charges; it does not refund charges already processed for shipments already dispatched.
Your consumer rights Nothing in this policy limits your rights under the Australian Consumer Law, including the guarantee that products are of acceptable quality, fit for purpose, and match their description.
Contact Questions about a return, refund, or your subscription? Email support@xeymora.com.